Using our London based helpdesk, our helpdesk team will respond to your requests in times of equipment failure or emergencies such as power failure or floods. Your requests will be received by one of our dedicated helpdesk team, providing you with a central point of contact. The prioritisation of the reactive maintenance requests, will be matched accordingly to our schedule of rates, assuring continuity of service and dispatch to the correct response department.
We offer total support to resolve any emergency situation. All call requests will be prioritised and resolved promptly, professionally and with minimum fuss. Our 24/7 multi-site building repair service is one of our core competencies and we ensure that our resources are available to our customers at any time, 7 days a week.
Bluefan manage mobile support services with the aid of simPRO, an effective end-to-end operations management software. Our helpdesk team is in contact with our mobile team who are ready to respond to the next call. Our services provide complete support from job inception, all the way through to the remedial actions taken to resolve the defect.
All calls are logged in real-time with the relevant action and response taken, including live engineer tracking for an emergency call outs. Your call will be prioritised with the issue being effectively resolved both promptly, professionally and with minimum fuss.
Our helpdesk team is in direct contact with our multi-skilled mobile team and will be on hand to support you, log your call and dispatch the engineer response. We offer complete support through the remedial actions to effect the repair or resolve an emergency situation. All calls from our customers are logged in real-time with the relevant action requirement and response detail. Your call will be prioritised with the issue being effectively resolved both promptly, professionally and with minimum fuss.
Bluefan provides a prompt response service to our clients using highly technical call-tracking systems which are integrated within our mobile team. Once our helpdesk receives our customer reactive calls and prioritises the dispatch dependent upon customer urgency or critical service disruption your business may be enduring. Our 24/7 multi-site building repair service is one of our core competencies and we ensure that our resources are available to our customers at any time, 7 days a week.
